You may return most new, items sold and fulfilled by energeticsoul.com within 15 days of delivery for a full refund. All media items (DVD’s , CD’s), must be in their original packaging to be eligible for an exchange or refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All other returns will be assessed a 15% restocking fee and shipping.
You will be refunded your original purchase price once we receive the item.
To initiate a return call customer service at (313) 590-9909 and you will be issued an RMA # to affix to your return.
Items that are returned more than 15 days after delivery will receive a partial refund. Call customer service at (313) 590-9909 for more information.
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If you received a faulty item and need to exchange it for the same item, call customer service at (313) 590-9909 to request a replacement.
If you would like to exchange an item for a different one, please call customer service at (313) 590-9909 and you will be issued an RMA # to affix to your exchange. You do not have to wait for us to receive the original item before placing the new order.
NOTE: Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary. |
